Return policy

1. Return window

You have 14 days from the date your order is delivered to request a return.

2. Condition for a return

To be accepted, the book must be:

• In the same condition it arrived in — unused, with no marks or damage to the leather or the lock
• Sent back with its original packaging where possible
• Shipped back within 14 days of your return request

If the code has been set and forgotten and the lock had to be forced to open it, that's damage the return can't be accepted with — see our FAQ for why there's no master code or backup key.

3. How to start a return

Contact us at jenevah.store@gmail.com with your order number and the reason for the return. We'll send you the next steps.

4. Refunds

Once we receive and check your return, we refund the product in full (excluding return shipping, unless the return is due to our error or a defective item) within 14 days, using the same payment method as your order.

5. Return shipping

Return shipping is paid by the customer, except for a defective or incorrect item (see below). We'll give you the return address directly once you contact us.

6. Defective or incorrect item

If what you received is defective or doesn't match your order, contact us right away at jenevah.store@gmail.com. We'll cover the replacement or refund, along with the return shipping.

7. Contact

Questions about a return go to jenevah.store@gmail.com, Monday through Friday, with a reply within 24 hours.